The Dispatch and On-Site Infrastructure Response services ensure that a trained and qualified technician is dispatched to diagnose and restore the communications network as required. Following our proven response and restore process, Dispatch contacts the assigned Motorola Service Partner to arrange for a qualified technician to arrive on site. Our automated escalation and case management process ensures that the arrival of the technician and the system restoration comply with all contracted response times. The field technician restores the system by performing first-level troubleshooting at the site. If the technician is unable to resolve the issue, he or she will escalate the case to the System Support Center or product engineering teams as needed. Once the issue has been resolved, the System Support Center verifies resolution and, with customer approval, closes the case.